SpinSamurai Responsible Play

Our Commitment to Safer Gambling

We at SpinSamurai recognise that for the vast majority of players, casino games are a leisure activity - a way to relax, enjoy great graphics, chase a jackpot and have fun along the way. But we also know that for a small percentage of people, gambling can become a problem. That's why our Spin Samurai platform is built around a few simple principles: transparency, player control, and easy access to help whenever it's needed.

Our Spin Samurai team monitors account activity, offers multiple tools for self-management, and works closely with licensing authorities to make sure we meet - and exceed - industry standards. Our casino operates under a licence from the Curacao Gaming Authority, and as part of our licensing obligations, we are required to provide responsible gambling features to every registered player.

Tools to Help You Stay in Control

At SpinSamurai, we provide several account settings that let you manage how, when and how much you play. These tools are available free of charge to every player and can be adjusted or removed through our support team or your account dashboard.

• Deposit limits - set daily, weekly or monthly caps on how much you can add to your account.
• Loss limits - restrict the amount you're willing to lose over a given period.
• Wager limits - control how much you stake across a session.
• Time-out periods - take a short break from your account for a set number of days.
• Self-exclusion - pause your account for a longer period, from several months up to a permanent closure.
• Reality checks - receive reminders about how long you've been playing during a session.

Our Vegas-inspired samurai theme is all about adventure, but we want that adventure to stay balanced. If you'd like to activate any of these tools, simply reach out to our support team, and we at Spin Samurai will apply the changes promptly. Please note that once a limit is lowered or a self-exclusion is requested, reversing the decision typically requires a cooling-off period, in line with responsible gambling best practice.

How to Set a Deposit Limit

Setting a deposit limit at SpinSamurai Casino is straightforward. Follow these steps:

1. Log in to your Spin Samurai account via SpinSamurai login.
2. Go to your account settings or contact our live chat team.
3. Choose the type of limit - daily, weekly or monthly.
4. Enter the amount you'd like to set as your cap.
5. Confirm the request - our team will apply it to your account.

If you ever wish to increase a limit, this change will not take effect immediately; it will only apply after a short waiting period, giving you time to reconsider. Decreasing a limit, on the other hand, is applied right away.

Self-Exclusion at SpinSamurai

We understand that sometimes a short break isn't enough. If you feel that you need a longer pause from gambling, our self-exclusion programme allows you to close your account for a defined period or indefinitely. During self-exclusion, we will not send you marketing emails, bonus offers or promotional notifications, and you will not be able to log in or deposit funds.

Our Spin Samurai support agents are trained to handle these requests with discretion and without judgement. If you'd like to discuss self-exclusion, you can contact us via live chat, which is available 24/7, or by email. We also recommend speaking with independent organisations that specialise in gambling support, listed further below.

Protecting Minors

Gambling on our Spin Samurai platform is strictly reserved for adults who meet the legal age requirement in their jurisdiction. We use identity verification checks, including government-issued ID, proof of address and, where necessary, biometric or video verification, to confirm that every player is of legal age before withdrawals are processed.

We also encourage parents and guardians to install parental control software on any shared device. Below are a few well-known tools that can help prevent underage access to gambling websites:

• Net Nanny
• Gamblock
• CyberPatrol
• Qustodio

Recognising the Signs of Problem Gambling

Part of playing responsibly is being able to recognise when gambling habits may be shifting from entertainment to something more concerning. Some common warning signs include:

• Spending more money or time gambling than originally planned.
• Chasing losses by depositing additional funds.
• Neglecting work, relationships or responsibilities because of gambling.
• Borrowing money or using funds meant for essentials to gamble.
• Feeling anxious, irritable or preoccupied when not playing.
• Hiding gambling activity from friends or family.

If any of these sound familiar, we at Spin Samurai encourage you to use our self-help tools immediately and to consider reaching out to one of the professional organisations listed below. You are never alone, and support is always available.

Independent Support Organisations

In addition to the tools we provide directly on our Spin Samurai Casino platform, we recommend the following independent organisations that offer free, confidential advice and support for anyone affected by problem gambling:

These organisations are independent of our casino and can provide guidance tailored to your personal situation. We encourage every player, regardless of where they are on their gambling journey, to keep these resources bookmarked.

Age and Account Verification

As part of our commitment to responsible gambling, our SpinSamurai verification process requires documents such as a government-issued photo ID, proof of address issued within the last 180 days, and proof of payment. These checks are triggered automatically 30 days after your first deposit, once aggregate deposits reach 2,000 EUR, before your first withdrawal, or whenever your risk profile changes. This process helps us confirm that every player on our platform is of legal age and using funds responsibly.

For players interested in our promotions, it's worth noting that our SpinSamurai bonus programme also follows strict responsible gambling guidelines, including exclusions for certain jurisdictions.